Shipping Policy

 

Effective Date: 1 August 2026

Thank you for shopping with Lasagna Cook Easy Pty Ltd. We are committed to processing and delivering your order as efficiently as possible.

Please note that the Lasagna Cook Easy product will initially be available on a pre-order basis only. The product is expected to become available for fulfilment and dispatch after March 2027. Orders placed before this time will be treated as pre-orders and will not be dispatched until stock becomes available.

This Shipping Policy should be read together with our Returns & Refund Policy and operates alongside your rights under the Australian Consumer Law (ACL).

 

1. Pre-Orders and Order Processing

Products purchased prior to their general availability are sold on a pre-order basis. By placing a pre-order, you acknowledge and agree that:

• the product is not currently available for immediate dispatch;
• products are expected to become available for fulfilment and dispatch after March 2027;
• the anticipated availability and dispatch timing is an estimate and may be subject to change due to manufacturing, production, freight, supply chain or other circumstances; and
• we will endeavour to keep customers informed of any material changes to the anticipated availability or dispatch timeframe.

Once products become available for fulfilment, orders are generally processed within 1–2 business days from the time the relevant stock is available and your order is ready for fulfilment.

Orders are processed during normal business days, Monday to Friday, excluding Australian public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email and tracking information where available.

Processing times may be longer during peak periods, promotional events, public holidays, or due to circumstances outside our reasonable control. If there is an unexpected delay in processing your order, we will endeavour to keep you informed.

For pre-orders, the estimated delivery timeframes set out in this Shipping Policy commence only after the product becomes available and the order has been dispatched. They do not commence from the date on which the pre-order is placed.

 

2. Shipping Locations

We currently ship throughout Australia and to selected international destinations. Shipping availability and delivery options may vary depending on the destination. If international shipping is unavailable to your location, this will be indicated at checkout.

 

3. Shipping Costs

Shipping costs are calculated at checkout based on factors including:

• delivery location;
• order size and weight; and
• the shipping method selected.

Any promotional free-shipping offers will be clearly stated on our website and will be subject to any terms and conditions provided with the offer.

 

4. Estimated Delivery Times

For pre-orders, the delivery timeframes below apply from the date your order is dispatched and not from the date your pre-order is placed. Pre-orders are expected to become available for fulfilment and dispatch after March 2027.

Delivery timeframes are estimates only and may vary depending on the destination, shipping method and circumstances affecting delivery. Typical Australian delivery timeframes are:

• Metropolitan areas: 2–5 business days
• Regional areas: 3–8 business days
• Remote areas: 5–10 business days

These timeframes generally apply after the order has been dispatched and do not include the order-processing period. Delivery to some locations may take longer, particularly during peak periods, public holidays or periods of high demand. International delivery times vary depending on the destination and shipping method selected, and will generally be indicated at checkout where available.

 

5. Tracking Your Order

Where tracking is available, you will receive a tracking number once your order has been dispatched. You can use the tracking number to monitor your shipment through the relevant delivery provider's tracking system. Please allow some time for tracking information to become available after dispatch.

 

6. Delivery Delays

While we work with delivery providers to deliver orders within the estimated timeframes, delays can sometimes occur due to circumstances such as:

• severe weather;
• public holidays;
• high shipping volumes;
• courier operational delays;
• transport disruptions; or
• other events outside our reasonable control.

Delivery timeframes are estimates and are not guaranteed unless a specific guaranteed delivery service has been expressly offered.

For pre-orders, the anticipated availability after March 2027 is an estimate. If there is a material change to the expected availability or fulfilment timeframe, we will endeavour to notify affected customers using the contact information provided with their order.

If your order is significantly delayed, please contact us at info@lasagnacookeasy.com and we will work with the relevant delivery provider to investigate and assist you.

 

7. Incorrect Shipping Information

Customers are responsible for ensuring that the delivery address and other shipping information provided at checkout are accurate and complete. If you notice an error after placing your order, please contact us at info@lasagnacookeasy.com as soon as possible.

If the order has not yet been dispatched, we will make reasonable efforts to update the delivery information where possible. We cannot guarantee that changes can be made after an order has been dispatched. If an order has to be re-sent because an incorrect or incomplete address was provided by the customer, additional shipping charges may apply.

 

8. Lost, Delayed or Damaged Parcels

If your order appears to be significantly delayed, has not arrived within a reasonable period, or arrives damaged, please contact us at info@lasagnacookeasy.com as soon as reasonably practicable. Please provide:

• your order number;
• your delivery details; and
• photographs of any visible damage to the packaging or product, where possible.

Where appropriate, we will work with the relevant delivery provider to investigate the issue and determine the appropriate next steps. If a product is damaged, faulty, defective, incorrect or otherwise does not meet a consumer guarantee under the Australian Consumer Law, your rights under the Australian Consumer Law are not affected by this Shipping Policy — see our Returns & Refund Policy for how we handle these issues.

 

9. Failed or Returned Deliveries

If a delivery cannot be completed because the delivery address is incorrect or incomplete, delivery instructions cannot be followed, or the parcel is not collected from a designated collection point, the delivery provider may return the parcel to us. If a parcel is returned to us, please contact us at info@lasagnacookeasy.com to arrange the next steps.

Where the return and re-delivery have resulted from incorrect or incomplete information supplied by the customer, additional shipping charges may apply. Where the issue arises for reasons attributable to Lasagna Cook Easy or is otherwise covered by the Australian Consumer Law, we will address the matter in accordance with our legal obligations.

 

10. Delivery Acceptance

Please ensure that the delivery address and any delivery instructions provided at checkout are accurate. Where a signature is required for delivery, please ensure that someone is available to receive the parcel. If you have authorised the delivery provider to leave a parcel unattended, please ensure that the nominated delivery location is secure and suitable for receiving deliveries.

 

11. International Orders

International orders may be subject to customs duties, taxes, import charges or other fees imposed by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the customer. Customers are responsible for ensuring that the products ordered can lawfully be imported into their destination country. International delivery timeframes may vary significantly depending on the destination, customs processing and the shipping provider.

 

12. Contact Us

For shipping enquiries, please contact:

Lasagna Cook Easy Pty Ltd

Postal Address: PO BOX 317, Ivanhoe, VIC 3079, Australia

Please contact us before sending any product to the postal address above so that we can provide appropriate instructions.

Nothing in this Shipping Policy limits, excludes or replaces any rights or remedies that cannot legally be excluded under the Australian Consumer Law.