Returns & Refund Policy

 

Effective Date: 1 August 2026

At Lasagna Cook Easy Pty Ltd, we take pride in the quality of our products and want you to shop with confidence. This Returns & Refund Policy operates alongside, and does not limit, exclude or replace, your rights under the Australian Consumer Law (ACL).

 

1. Australian Consumer Law

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

If a product does not meet a consumer guarantee, you are entitled to a remedy. Where there is a major failure, you can choose between a refund, a replacement, or keeping the product and claiming compensation for any drop in value. Where the failure is minor, we will generally repair, replace or resupply the product within a reasonable time; a refund may also be appropriate in some circumstances.

Nothing in this policy limits, excludes or replaces your rights under the Australian Consumer Law.

 

2. Manufacturer's Warranty

Lasagna Cook Easy is provided with a 5-year manufacturer's warranty from the date of delivery, covering manufacturing defects in materials and workmanship under normal domestic use and in accordance with the product's included instructions.

This manufacturer's warranty does not cover:

• normal wear and tear;
• damage caused by misuse, accident, neglect, or use contrary to the product instructions;
• unauthorised repair or modification of the product; or
• commercial or non-domestic use, unless otherwise specified.

To make a claim under the manufacturer's warranty, please contact us at info@lasagnacookeasy.com with your order number, proof of purchase, a description of the fault, and photographs where possible. Where a claim is accepted, we will, at our cost, repair or replace the product, or provide another appropriate remedy.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. This warranty is provided by Lasagna Cook Easy Pty Ltd, PO Box 317, Ivanhoe, VIC 3079, Australia, email info@lasagnacookeasy.com. The benefits given to you under this warranty are in addition to other rights and remedies available to you under the Australian Consumer Law in relation to the goods.

 

3. Change of Mind Returns

If you simply change your mind about a purchase, we may accept a return within 30 days of delivery, provided that:

• the product has not been used;
• the product is returned in its original packaging, where reasonably practicable;
• the product is in resalable condition; and
• proof of purchase is provided.

For change-of-mind returns:

• you are responsible for the cost of return shipping;
• the product remains your responsibility until it is received by us — we recommend using a tracked shipping service;
• original shipping charges are generally non-refundable unless required by law or otherwise agreed by us; and
• any refund will be subject to the conditions set out in this section.

These change-of-mind conditions do not apply where you are seeking a remedy under the Australian Consumer Law because a product is faulty, unsafe, not of acceptable quality, not fit for purpose, or not as described.

 

4. Change-of-Mind Return Exclusions

For change-of-mind returns only, we may decline a return where:

• the product has been used;
• the product has been damaged after delivery due to misuse, accidental damage, or other circumstances not covered by the Australian Consumer Law;
• parts or accessories are missing; or
• the product has been modified or altered.

These exclusions apply only to voluntary change-of-mind returns and do not affect your rights under the Australian Consumer Law.

 

5. Faulty, Defective or Damaged Products

If your product arrives damaged, or you believe it has a manufacturing fault, please contact us at info@lasagnacookeasy.com as soon as reasonably practicable. Where possible, please provide:

• your name and order number;
• a description of the issue; and
• clear photographs of the product, packaging, or issue.

This information helps us assess the problem quickly, but we will always consider your rights under the Australian Consumer Law based on the specific circumstances. Where appropriate, we may ask you to return the product so we can assess it and determine the appropriate remedy.

There is no fixed time limit in this policy that restricts your Australian Consumer Law rights. How long a consumer guarantee applies for depends on the nature of the product and what a reasonable consumer would expect. Separately, our 5-year manufacturer's warranty (see Section 2) also covers manufacturing defects for 5 years from delivery.

 

6. Incorrect or Incomplete Orders

If your order is missing an item or arrives incomplete, please contact us at info@lasagnacookeasy.com as soon as reasonably practicable with your order number and, where possible, photographs of what was received. We will arrange the missing item or another appropriate remedy. Your Australian Consumer Law rights are not affected by this process.

 

7. Refunds

Where you are entitled to a refund under this policy or the Australian Consumer Law:

• the refund will generally be processed to your original payment method;
• processing times may vary depending on your payment provider;
• we will refund any reasonable return shipping costs where required under the Australian Consumer Law; and
• for change-of-mind returns, any refund remains subject to the conditions in Section 2.

 

8. Replacements

As we currently offer a single product, we're not able to provide an exchange for a different item. For change-of-mind returns that meet the conditions in Section 3, we may offer a replacement unit of Lasagna Cook Easy instead of a refund, where stock is available.

Where a product does not meet a consumer guarantee, the appropriate remedy will depend on the nature of the failure — this may be a repair, a replacement unit, or a refund. If we're unable to provide a replacement unit (for example, due to a stock shortage), we will discuss an appropriate alternative remedy with you in line with the Australian Consumer Law.

 

9. How to Request a Return

Please contact us at info@lasagnacookeasy.com before sending a product back, so we can provide the correct return instructions. Please include:

• your full name;
• order number;
• proof of purchase, where available;
• reason for the return or details of the issue; and
• photographs, where relevant.

Please do not send products to our postal address without first contacting us and receiving return instructions.

 

10. Return Shipping

For change-of-mind returns, you are responsible for return shipping costs, and the product remains your responsibility until it is received by us — we recommend a tracked shipping service.

Where a return is required because of a fault, an incorrect product, or another issue covered by the Australian Consumer Law, we will arrange or reimburse reasonable return shipping costs.

 

11. Contact Us

If you have any questions about this policy, or would like to request a return, replacement or refund, please contact us:

Lasagna Cook Easy Pty Ltd

Email: info@lasagnacookeasy.com

Website: www.lasagnacookeasy.com

Postal Address: PO BOX 317, Ivanhoe, VIC 3079, Australia

 

This policy is intended to operate alongside the Australian Consumer Law and does not limit or exclude any right that cannot legally be excluded.